Whatever you need help with, we'll help you out.

Customer Support

Typically our automated replies on Instagram DM will answer most of your questions. DM us @ombremen.

If not, we are available via email Monday through Friday at help@ombremen.com.

Help Center

Find answers to our most frequently asked questions below. You can also send us a message on Instagram and our automated replies should be able to answer basic questions at @ombremen.

Products 🫧

The directions for each product are located on the label and can also be found in the description of the product on our website.

Oily skin is a common condition among men which Ombré’s products are pH balance and formulated perfectly for those with oily and acne-prone skin.

Pro Tip: We recommend washing with our Foaming Face Cleanser. A consistent routine paired with Ombré products is a great recipe for healthy skin.

No – but many of our customers have found clearer skin after using our products.

Our Acne Blemish Treatment prevents and treats acne by regulating sebum production and reducing the risk of pores becoming blocked with oil and bacteria.

Formulated to target blemishes and impurities. Our botanical-driven blemish gel calms irritations without causing dryness.

Yes! However, our products are specifically designed to work best when paired with other Ombré products.

Our products are made without preservatives, harsh chemicals, or synthetic compounds which mean the shelf life might be less than a cheaper product from a drug store. Don't worry, the volume of each product is specially calculated to be the perfect amount for your routine.

In addition, each product will have a "period after opening" (PAO) logo on the container.

Our aftershave balm helps prevent redness and irritation caused by razor blades, while our aftershave mist closes open pores to prevent breakouts. Both leave you feeling refreshed and work best when used together.

Many of our products can be used any time of the day. A handful of products are expressly formulated for nighttime use, such as our Night Cream.

All of our products are manufactured in one of the most qualified labs in Mexico, that specializes in plant-based skincare and personal care formulations.

Our lab combines ancient science with modern technology to create highly efficient products with benefits you can see and feel.

No. Ombré takes pride in its ethical and environmentally friendly products and practices.

We will be happy to assist you. You can contact us via email at help@ombremen.com or send us a DM on Instagram and our automated replies should be able to help you with basic questions at @ombremen.

Shipping 📦

Yes, we ship to select countries overseas. Shipping costs will vary and will be calculated at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We do our best to ensure every customer is happy with their products.

With that said, sometimes things don't work out. We're happy to offer you a refund, store credit, or a replacement product.

Due to the nature of our products, we do not accept returned items, instead we are happy to offer exchanges for the same product (if you received something damaged), or offer an exchange for a store credit or refund your credit card.

*Please note: Conditions apply and our Full Return Policy can be found here.

It depends on where you are. Orders processed in the USA will typically take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Pro Tip: For your latest shipping and tracking updates, be sure to be notified via text message at checkout. ✅

You can find your order's status in your Account, under orders. If you do not have an account with us, check your email inbox for tracking information.

We accept major credit cards, Apple Pay, Google Pay, and Shop Pay.

My Subscription 🔁

You can find your next processing date in your Account, under orders. Once your next order has processed, you will be able to find tracking information here as well.

You can! Go to your account and hit pause subscription. Easy as that. You can always adjust your shipping frequency and get your auto-shipments turned back on within your account, as well.

Subscribing allows your to get a disount on your Ombré product! Each product has the option to subscribe weekly or mothly.

On each product page be sure to select subscribe and select your delivery frequency.

Yes. All of our products are avaialble to purchase on a subscription. Plus. each product is discount when you subscribe.

Yes, subscription products are offered at a discounted rate versus the one-time purchase option.

We need more friends like you! Yes, when checking out, just type in the delivery address and all subcriptions will be sent to your friend.

Retail 🧾

Right now we are only sold online. But we have retail partners lined up, so stay tuned.